System issues today, January 14! (Resolved)

News from the 7Seas development team. Only administrators can start new threads here. Any registered user can reply.

System issues today, January 14! (Resolved)

Postby 7Seas Sass » 14 Jan 2009, 04:45

I hate to say it but as you've probably already noticed, the vendors are offline and no fish are being delivered. You'll get a notice that your rod can't connect. I advise you to stop fishing until we're able to resolve that... Most of our developer team is at work, so I'm not sure how long it will take.

You can watch group notices or this thread for news.

EDIT: We've "unclogged" the servers. They're currently delivering 5+ hours of backlogged fish and purchase requests, so if you caught/bought something, please wait an hour to see if it arrives -- if it still doesn't, then contact 7Seas Sass with an IM requesting a replacement delivery.

Normal fish deliveries will also be delayed until the backlog clears, so we recommend holding off on fishing for awhile! Thanks for your patience.
You can just call me "Sass." I am your official customer support gal! Send me an IM in Second Life (name: 7Seas Sass) if you need individual help.
User avatar
7Seas Sass
 
Posts: 155
Joined: 18 Dec 2008, 07:11
Location: Second Life

Re: System issues today, January 14!

Postby Ener Bing » 14 Jan 2009, 07:13

Hey,

Head up :) This is a small incident and I'm sure the technical support will solve it asap.
Compared with the main environment 7seas is behaving like a saint.
Tx for informing us

Ener.
Relaxed fishing at http://slurl.com/secondlife/Hollywoodland/199/207/23
hYDROTHERAPIST Ener Bing welcomes you!
User avatar
Ener Bing
 
Posts: 5
Joined: 27 Dec 2008, 10:05
Location: Netherlands

Re: System issues today, January 14!

Postby 7Seas Sass » 14 Jan 2009, 08:02

Thanks for understanding, Ener! Our ISP tweaked something but as far as I can tell from outside of SL, seems like it's still happening.

Stay tuned...
You can just call me "Sass." I am your official customer support gal! Send me an IM in Second Life (name: 7Seas Sass) if you need individual help.
User avatar
7Seas Sass
 
Posts: 155
Joined: 18 Dec 2008, 07:11
Location: Second Life

Re: System issues today, January 14! (Fixed? You tell me!)

Postby 7Seas Sass » 14 Jan 2009, 09:47

Status update: Looks like our ISP's server is back online. I can't log into SL right now, but hopefully this means that you're able to fish again and fish are delivering... you tell me? :)

Your vendor might still say "offline" since during an extended outage, it only checks once every 6 hours. If fishing is back online, then you can hasten your vendor's revival by deleting it and rezzing a fresh one.
You can just call me "Sass." I am your official customer support gal! Send me an IM in Second Life (name: 7Seas Sass) if you need individual help.
User avatar
7Seas Sass
 
Posts: 155
Joined: 18 Dec 2008, 07:11
Location: Second Life

Re: System issues today, January 14! (Fixed? You tell me!)

Postby Ener Bing » 14 Jan 2009, 09:58

[9:54] (7S) Fish Server: Crate 3.0: 7Seas Fish Server Version 3.0, now online and ready for fishing!
[9:54] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: Starting up! Please wait...
[9:54] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: Okay, you're ready to fish! To cast, click on the rod and pick 'cast', OR type /1 cast, OR use the F2-Key gesture (available from the menu's Help button). To pull up the menu, click your rod or type /1 menu ... and if you need assistance, please contact 7Seas Sass by IM for customer support. Have fun!
[9:54] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: You cast out for a fish...
[9:55] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: You didn't catch a fish.


:D Yay :D it seems to work again :)
Hmm redelivery of Area kit doesn't work

[10:14] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: You cast out for a fish...
[10:14] (7S) Invisible Pro Fishing Rod (No Animations) 3.2 whispers: Ener Bing caught a Common Fish: Purple Guppy!
[10:14] (7S) Invisible Pro Fishing Rod (No Animations) 3.2: You've earned 1 XP!

But the Guppy does not arrive...

It seems the server is online but needs a gentle tap to start delivery again.


Tx Sass!
Last edited by Ener Bing on 14 Jan 2009, 10:16, edited 1 time in total.
Relaxed fishing at http://slurl.com/secondlife/Hollywoodland/199/207/23
hYDROTHERAPIST Ener Bing welcomes you!
User avatar
Ener Bing
 
Posts: 5
Joined: 27 Dec 2008, 10:05
Location: Netherlands

Re: System issues today, January 14! (Fixed? You tell me!)

Postby Seven Shikami » 14 Jan 2009, 10:12

Uh, missing a fish doesn't provide anything, unfortunately. :)

Proof of Life would be:
* A vendor loading properly and being able to buy something, like a demo rod
* Catching a fish and having it delivered properly
From the workshop of Seven Shikami, Official 7Seas Code Monkey.
For technical support please contact 7Seas Sass by IM in Second Life.
User avatar
Seven Shikami
 
Posts: 144
Joined: 18 Dec 2008, 09:43

Re: System issues today, January 14!

Postby 7Seas Sass » 14 Jan 2009, 10:20

Great, now it looks like we have a worst-case scenario. Vendors are coming back online, but nothing is delivering (?!) I just got a slew of messages about failed purchases.

Anybody in SL right now, please warn folks not to buy! I can't get in there to tell the user groups. Stay tuned for yet more news.
You can just call me "Sass." I am your official customer support gal! Send me an IM in Second Life (name: 7Seas Sass) if you need individual help.
User avatar
7Seas Sass
 
Posts: 155
Joined: 18 Dec 2008, 07:11
Location: Second Life

Re: System issues today, January 14! (Still broken...)

Postby Helmer Holmer » 14 Jan 2009, 12:03

[12:01] (7S) Pro Fishing Rod 3.2 whispers: Helmer Holmer caught a Common Fish: Red Venom Fish!
[12:01] (7S) Pro Fishing Rod 3.2: You've earned 0 XP!


:o :o :o Where is my XP????

It's not important my XP (off course), but there's something wrong...
Helmer Holmer
 
Posts: 1
Joined: 14 Jan 2009, 06:16

Re: System issues today, January 14! (Resolved)

Postby Seven Shikami » 14 Jan 2009, 12:43

0 XP is a totally different bug -- and happens 0.001% of the time, fortunately.

Anyway, the original issue is now resolved. Here's the scoop:

We've "unclogged" the servers. They're currently delivering 5+ hours of backlogged fish and purchase requests, so if you caught/bought something, please wait an hour to see if it arrives -- if it still doesn't, then contact 7Seas Sass with an IM requesting a replacement delivery.

Normal fish deliveries will also be delayed until the backlog clears, so we recommend holding off on fishing for awhile! Thanks for your patience.
From the workshop of Seven Shikami, Official 7Seas Code Monkey.
For technical support please contact 7Seas Sass by IM in Second Life.
User avatar
Seven Shikami
 
Posts: 144
Joined: 18 Dec 2008, 09:43


Return to Official Announcements

Who is online

Users browsing this forum: No registered users and 1 guest

cron